FAQs
HAMPONA Lamp - Frequently Asked Questions (FAQs)
Ordering & Payment
Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and proceed through our secure checkout process.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, and other Shopify-supported payment gateways.
Q: Is my payment information secure?
A: Absolutely! We use Shopify's secure payment processing and never store your full payment details.
Shipping & Delivery
Q: What are your shipping options?
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Free shipping for orders over €300 (Estonia)
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€18 flat rate for Estonian orders under €300
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€28 flat rate for international shipping
Q: How long does delivery take?
A: In Estonia: 2-5 business days after processing. International: 5-15 business days (customs may cause delays).
Q: Do you ship worldwide?
A: Yes! Contact us at shopify@456200.com to confirm we ship to your country.
Returns & Refunds
Q: What's your return policy?
A: We offer 30-day free returns for unused items in original packaging with proof of purchase.
Q: How do I initiate a return?
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Email shopify@456200.com with your order number
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We'll provide return instructions
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Ship items back to our Estonia address
Q: When will I get my refund?
A: Refunds are processed within 5-10 business days after we receive your return.
Product Information
Q: Are your lamps energy efficient?
A: Yes! Most of our fixtures use LED technology or are compatible with energy-saving bulbs.
Q: Do you offer smart lighting options?
A: We're expanding our smart lighting collection. Check our website or contact us for current smart lighting availability.
Q: Can I see more product details?
A: Each product page includes specifications, dimensions, bulb requirements, and care instructions.
Customer Support
Q: How can I contact customer service?
📧 Email: shopify@456200.com
📞 Phone: +372 5071560 (Mon-Fri, 9AM-5PM EET)
📍 Address: Kuuseheki tn 66, Saue linn, 76505, Estonia
Q: Do you offer installation services?
A: Currently we don't provide installation, but our products come with clear instructions. We recommend using a certified electrician for hardwired fixtures.
Q: What if my product arrives damaged?
A: Contact us immediately with photos of the damage. We'll arrange a replacement or refund.
Additional Services
Q: Do you offer bulk/wholesale pricing?
A: Yes! Contact our sales team at shopify@456200.com for wholesale inquiries.
Q: Can I customize lighting fixtures?
A: Some products offer customization options. Please inquire before ordering.
Q: Where are your products made?
A: We source high-quality materials from EU manufacturers and global partners who meet our strict quality standards.
Need help not covered here?
Reach out anytime at shopify@456200.com or +372 5071560.
We're happy to assist!
HAMPONA Lamp - Lighting Your World with Quality & Care